Effective Date: February 7, 2025
At Ispeco, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, store, and protect your information when you use our services. By using our platform, you consent to the collection and use of your data as described in this policy.
1. Information We Collect
We collect various types of information when you use our platform, including:
- Personal Information: This includes details such as your name, email address, phone number, and other contact information you provide when signing up or interacting with our services.
- Usage Data: Information related to how you use our platform, including your IP address, browser type, and pages visited.
- Device Information: Details about the devices you use to access our platform, such as hardware type, operating system, and browser settings.
- Payment Information: If applicable, payment-related details like credit card numbers and billing addresses, which are processed securely by our third-party payment providers.
- Security Monitoring Data: As part of our security services, we may collect video footage, motion detection data, and user behavior insights. This data is collected for monitoring, breach detection, and improving your security.
2. How We Use Your Information
The information we collect is used to:
- Provide and improve our services, including the performance of the video management system and breach detection features.
- Respond to your inquiries, support requests, and feedback.
- Process payments and handle billing-related activities.
- Send you updates, newsletters, and marketing materials (you can opt out of marketing communications at any time).
- Comply with legal obligations, including fraud prevention and data protection regulations.
3. Sharing Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: To fulfill services on our behalf, such as payment processors, cloud providers, and customer support tools.
- Legal Requirements: If required by law, we may disclose your information to comply with legal processes, regulations, or requests by public authorities.
We will never sell your personal information to third parties for marketing purposes.
4. Security of Personal and Business Data
Since Ispeco provides security monitoring and breach detection services, we take the protection of your personal and business data seriously. This includes:
- Video Footage: All video footage collected through security cameras is encrypted and stored securely. Access to this footage is restricted to authorized personnel only.
- Data Protection: We implement robust encryption methods for both data at rest and data in transit to ensure your personal and business data is protected from unauthorized access, loss, or misuse.
- User Behavior Insights: Data related to user actions and behavior is also protected and anonymized wherever possible to ensure privacy.
5. Compliance with POPIA (Protection of Personal Information Act)
Ispeco respects the privacy of its users and is committed to protecting personal data in compliance with the Protection of Personal Information Act (POPIA) of South Africa. POPIA regulates the collection, use, and sharing of personal information, and we ensure that your personal data is handled in a manner that is lawful, reasonable, and secure.
Under POPIA, we:
- Collect and process personal information only for legitimate business purposes.
- Ensure that your personal data is accurate, complete, and up-to-date.
- Implement appropriate security measures to protect your personal information from unauthorized access, loss, or misuse.
- Retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
- Provide you with the right to access, correct, or delete your personal information, as well as the right to object to processing in certain circumstances.
6. Compliance with International Regulations
At Ispeco, we are committed to complying with all relevant international privacy and data protection laws, ensuring that the personal and business data of our users is handled with the utmost care and respect. We adhere to the highest standards of data protection to ensure the privacy and security of our users' information, regardless of location.
Our platform’s use of personal and business data is designed to comply with the applicable legal frameworks, which may include, but are not limited to, privacy laws that regulate the collection, storage, and processing of personal data. These laws include global data protection standards and frameworks, and we continually assess our compliance efforts to meet the evolving legal requirements of the regions we serve.
By using our services, you consent to the processing of your data in accordance with applicable laws, and we encourage you to review your local data protection laws to ensure that you fully understand how your information is being managed.
7. Data Retention for Video Footage and Logs
Ispeco handles sensitive data such as video footage, motion detection logs, and user behavior data. The retention period for this data is as follows:
- Video Footage: Video footage is stored for a limited period, typically between 7 and 90 days, after which it is automatically deleted or anonymized. You may request the deletion of specific footage at any time.
- Logs and Insights: Data related to security monitoring, user behavior, and system logs are retained for a period of 6 to 12 months and may be deleted or archived upon your request or following the termination of your account.
8. Your Rights
You have the following rights concerning your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request the correction of inaccurate or incomplete personal data.
- Deletion: You can request the deletion of your personal data, subject to certain legal conditions.
- Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe instructions in any marketing emails or contacting us directly.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies collect information about how you interact with our website and help us analyze and improve our services. You can manage your cookie preferences through your browser settings.
10. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the "Effective Date" at the top. We encourage you to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights regarding your personal data, please contact us at:
- Email: Support@ispeco.co.za
- Phone: +27 10 443 7163
- Address: 222 Smit Street, Johannesburg